Administrative Justice: A Necessary Ingredient For Effective Service Delivery – PCC

The Chief Commissioner, Public Complaints Commission, Hon. Abimbola Ayo-Yusuf has emphasised the need for best administrative practices in work places to bring about effective and efficient service delivery to the citizenry.

The Nigerian Chief Ombudsman stated thid at a one-day Summit aimed at fostering collaboration between PCC and other organizations organised by the Commission in partnership with the Foundation for Youth Empowerment and Social Justice in Abuja.

He enjoined Public and Private organizations to strengthen their institutions to enable them provide quality services to the people and bring to acceptable minimum the abuse of power and corruption perpetrated by their officials.

Hon. Abimbola Ayo-Yusuf said most times Nigerians who are supposed to benefit from their services suffer untold hardship and ridicule due to attitudinal deficiency on the part of service providers.

While stressing that no organization can possibly render effective service without the support and collaboration of others, he said the summit was necessitated by the need for the Commission to strengthen its relationship with its stakeholders to enable it serve Nigerians better.

The Chief Commissioner urged the participants to make meaningful contributions that will reposition the Commission to effectively ensure effective service delivery and promote good governance. He also commended the Foundation for Youth Empowerment and Social Justice for its support and partnership.


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The Secretary of the Commission, Hajiya Salamatu Jummai Mamman had earlier welcomed participants and expressed optimism that the summit will address the challenges currently faced by the Commission in its operations and come up with ways that will make it perform optimally.

The Director, Foundation for Youth Empowerment and Social Justice, Mrs. Sandra Benson in her remarks, said the purpose of the meeting was timely and stressed the readiness of the Foundation to continue to partner with the Commission to fight administrative injustice.

Deliberations during the Summit centered on strengthening relationships among organizations, need for organizations to be responsive and responsible to the needs of the people and for the PCC to create more awareness on its services for the people to know where they can take their complaints when the need arise.

Participants in the Summit were drawn from government agencies, private organizations, embassies, Civil Society Organizations and well meaning individuals.

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